About Us: Tyko provides advanced telephony solutions offering AI-powered tools for calling, messaging, and meetings. Join our innovative and dynamic team, work from anywhere, and contribute to our promising startup.

Responsibilities:

— Serve as the 2nd 3rd tier for customers seeking technical assistance on our products over the phone, email or chat;

— Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;

— Walk the customer through the problem-solving process;

— Direct unresolved issues to the next level of support;

— Provide accurate information on our products and services;

— Record events, issues and resolutions in logs;

— Follow-up and update customer status and information;

— Pass on any feedback or suggestion by customers to the appropriate internal team;

— Identify and suggest possible improvements on procedures.

Requirements:

— Knowledge of VoIP Linux administration;

— Asterisk 2+ years of experience;

— Understanding SIP&IAX protocols;

— Scripting knowledge (at least one: Bash, PHP);

— Networking;

— English Upper-Intermediate.

What we offer

— Work from anywhere

— Competitive compensation

— Collaborate in an international environment.

— Join a Global Communication Solution project early on

— Opportunities for professional growth