Hi there!

We are SmartShell - a young product IT company, are developing a software for

gaming and cyber sports audience.

So far we have implemented a control platform for computer clubs and cyber

sports arenas - a billing system consisting of a server part and a client

computer shell replacing the Windows desktop.

In order to provide perfect service to our customers worldwide, we are looking for a Technical Support Specialist with English language skills

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The main tasks of this position:

— Receiving and processing incoming requests in the Omnidesk ticket system

— Written consultation and support of users

— Diagnosing and solving errors independently or interacting with colleagues from other departments

— Maintaining requests and controlling the deadlines of requests

— Providing timely feedback to customers

— Bugs fixing or communicating bugs to colleagues from other departments if needed

— Editing and translation of the English-language knowledge base

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Required hard and soft skills:

— Knowledge of win10/win11 at administrator level

— At least 1 year of experience in tech support or computer club

— Knowledge of the basics of building LAN

— Basic knowledge of network services - DNS

— Experience of working in a ticket system

— English from Upper-Intermediate level (mainly written)

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What do we offer:

— Work schedule: 2/2 10:00-22:00 Moscow time

— Hybrid or remote work format in Russia

— Office in a 5-minute walk from Nevsky Prospekt metro station

— Voluntary Medical Insurance after probation period (3 months)

— Special features: night shifts (22:00-10:00 Moscow time) during vacations of night tech support workers